Your Ultimate Guide to the 3G Network Shutdown in Australia

In 2019, Telstra, along with other mobile network operators like Optus and Vodafone, announced that they would be shutting down their 3G services by 2024. And now, the inevitable has come upon us.

But what does the 3G network shutdown mean for you? Will you be affected? Will your old device still work after the shutdown, or will you need to buy a new one?

In this guide, we’ll answer your questions about the 3G network closure—what it entails, why it's happening, and how it affects your devices. We’ll also walk you through how to prepare for the shutdown and the exciting benefits of newer technologies.

So, let’s get into what you need to know about the 3G network shutdown in Australia.

What is a 3G Network?

Before talking about the shutdown, let’s first refresh our knowledge about 3G networks.

3G stands for “third generation,” and when the 3G network was launched in 2003, it was considered a huge step up from the earlier networks. Thanks to 3G, mobile phones can connect to the internet and make calls even when on the go. This technology made it possible to stream videos, use apps, and share data more quickly and reliably than ever before.

In recent years, however, newer technologies like 4G and 5G have taken the spotlight. Many new handset models are now equipped with these more advanced networks, offering significantly faster data speeds and improved network reliability. As a result, service providers across Australia, including Telstra, Optus, and Vodafone, have decided to phase out the older 3G networks.

Why Australia’s 3G Network is Shutting Down

Australia's 3G network is shutting down to make way for faster and more efficient mobile technologies like 4G and 5G.

Since the 3G mobile network was launched in 2003, our ways of using our mobile devices have changed a lot. We now demand more speed and better quality for streaming videos, browsing the internet, and downloading content. Older networks cannot handle that demand for speed and data anymore.

By switching off the 3G network, Australian telecommunication providers can reuse the valuable radio frequency spectrum to enhance 4G and 5G services. This process, known as re-farming, is crucial for expanding network capacity and efficiency.

This shift isn't unique to Australia—it's happening worldwide as countries strive to meet modern digital demands. The change means better network coverage, faster internet speeds, and a smoother experience for mobile users. 

When Will the 3G Network Shut Down?

The big 3G switch-off won’t happen overnight but in phases. Here’s a breakdown of the shutdown schedule for each telco provider:

• TPG Telecom/Vodafone: Their 3G coverage was already turned off in January 2024.
• Telstra: 3G coverage for the Telstra network will end on 28 October 2024.
• Optus: They’ll be the last major carrier to shut down with a scheduled switch-off on 1 September 2024.

Keep in mind, however, that these dates are subject to change. Keep an eye out for announcements from your telco provider.

How to Check if Your Device Will Be Affected

The best way to check if your device will be affected by the 3G network closure is to contact your provider. They can tell you directly if your device is affected. 

For Telstra customers, you can call 13 22 00 or text "3" to 3498 to receive an automatic update on your device's network compatibility. Optus subscribers can call 1300 219 070 or message them in the My Optus app.

Preparing for the 3G Network Closure

Like with any other technological change, the key is to be prepared. Here’s how:

Upgrade Your Phone

Look for a new smartphone that supports 4G or 5G networks. This will ensure you stay connected and can make use of faster data speeds and improved service. Consider the latest releases like:

• Apple iPhone 15 series: The latest iPhone models come with groundbreaking camera systems and features designed to impress.
• Samsung Galaxy S24: With AI features and power-packed specs, the S24 series is a powerhouse of fun and function.
• Google Pixel 8: Capture the night sky or converse in any language with the Google Pixel 8’s best-in-class photography, real-time translation, and adaptive battery.

These phones not only offer 5G and 4G coverage but also have some of the most cutting-edge tech you will ever see in smartphones today. If you need to be a little budget-conscious, no worries. At JB, we’ve got a wide range of 5G/4G phones from brands like HMD, TCL, Motorola, Nokia, Nothing Phones, and more. Also, check out our range of cheap phones that are 4G and 5G compatible. Whatever your mobile tech needs or budget, JB has the perfect phone for your upgrade.

Switch to 4G and 5G Devices

The 3G network shutdown affects not only mobile phones but also any device that relies on 3G. This includes other electronics like e-readers, medical alarms, car navigation systems, EFTPOS machines, and more. While recent versions of these devices are 4G/5G enabled, older models may still rely on 3G.

So, if you have other electronic devices that require 3G, it’s high time to switch to 4G/5G capable models. Here’s how:

• Check Device Compatibility: Start by listing all your devices that currently use 3G. This might include security systems, GPS units, or health monitors. Check if these devices support 4G or 5G. You can usually find this information in the device's manual or by visiting the manufacturer's website.
• Research Your Options: For each device that needs an upgrade, research the latest models. Manufacturers often offer newer versions that are 4G or 5G compatible. Don’t forget to look for features and enhancements that could benefit you beyond just improved network support.
• Plan Your Upgrade: If budget constraints are an issue, consider upgrading your devices gradually. Start with the ones you use most frequently or that are critical for your safety or business operations. You can also trade in your old device with a JB Trade-In. Getting a trade-in quote is easy online, and you’ll get your trade-in credit upfront so you can upgrade to a new device even faster. Don’t forget to check out our deals catalogues to learn about this week’s hottest deals and see all products on sale.
• Visit Your Nearest JB Store: Sometimes, it helps to see devices in person. Visit us to get a feel for new models, especially if you’re upgrading something like a tablet or a medical device. Our staff can also provide advice on which devices offer the best compatibility and value.
• Dispose of Old Devices Responsibly: Don’t just throw away your old devices. Look for e-waste recycling programs that can handle electronics responsibly.

Benefits of Upgrading to 4G and 5G Networks

We now know that 3G is being shut down to make way for enhanced 4G and 5G networks. But aside from staying connected, what exactly can you gain from upgrading to these newer technologies? Well, a lot! These newer networks bring a host of benefits, such as:

• Speeds Like Never Before: 4G networks are much faster than 3G, but 5G takes it to another level.
• More Reliable Connections: These networks provide stronger and more reliable connections. That means less buffering when you stream videos, and fewer dropped calls when you chat.
• Improved Capacity: 4G and 5G can handle more data at once. Whether it’s a crowded concert or a busy street, your phone will stay connected even when everyone around you is also online.
• Enhanced Features: With 5G, you get access to new technologies like augmented reality and smart city features, which open up a world of possibilities.
• Ready for Tomorrow: As more services and technologies start to rely on fast internet, having a 4G or 5G device means you won’t miss out - from smart home devices to new streaming services.

How to Transition Smoothly from 3G to 4G/5G

Here are some tips to make this transition smooth and stress-free:

• Back-Up Your Important Data: Make sure you don’t lose important information when upgrading to a new device. Use cloud storage services or a physical device like a computer or an external drive to back up contacts, photos, videos, and applications.
• Set Up and Test: Once you’ve got your new devices, set them up one by one. This might involve installing software, transferring data, or simply getting used to new features. Test each device to make sure it connects to the 4G or 5G network without any issues. Remember to enable VoLTE (Voice over LTE) on your phone to ensure you can make voice calls over the 4G network.
• Test Your New Setup: After setting up, make a few test calls and use data services to ensure everything works as expected. Check that you can access all usual services without issues.

Don't Get Left Behind! Upgrade to 4G/5G at JB Today!

Ready to make the switch? Visit your local JB store to find everything you need! From the latest smartphones to the must-have accessories like phone cases, chargers, screen protectors, headsets, powerbanks, and more, we’ve got all your tech needs covered. Upgrade your devices today and tap into faster, more reliable connectivity!