Extra Care
With JB Hi-Fi Extra Care, you'll have peace of mind and certainty that we’ll get you back up and running again if your product is faulty, so you can get back to doing the things you enjoy!
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Need to make a claim? File a service request with our Extra Care Administrator, SquareTrade.
If however your device is outside the period of coverage of your JB Hi-Fi Extra Care plan, information about your rights in relation to faulty products is available in our Refunds & Warranties guide.
First up, here’s what you should know about your rights under the Australian Consumer Law.
Even if you don’t purchase JB Hi-Fi Extra Care, you may be entitled to a repair or replacement under the Australian Consumer Law (ACL) (even after the manufacturer’s warranty and JB Hi-Fi Minimum Voluntary Warranty period have expired). However, the exact duration of ACL rights is uncertain and do not provide the certainty that JB Hi-Fi Extra Care provides. Find out more about JB Hi-Fi’s Minimum Voluntary Warranty and your ACL rights in our Refunds & Warranties guide.
Refunds & Warranties guideConsumer guaranteesTypes of cover#
Replacement cover
Products $1,000 or less
Extra Care Replacement Cover gives you certainty that you will receive a one-off replacement if your product becomes faulty during the period of cover.
Period of cover: Period commencing 12 months after delivery/collection, and ending 3 years after delivery/collection or upon first replacement with a new replacement product or payment (including by the issue of a store credit or JB Hi-Fi Gift Card).
- One-off replacement with an equivalent product, or if a suitable equivalent product is not available, you will receive a JB Hi-Fi Gift Card or store credit equivalent to the value of your purchase price.
- Cover for failures caused by reasonable wear and tear from normal and intended use of your product.
- Cover while you’re overseas for portable devices, provided you obtain pre-approval for any repairs or replacements.
- Technical product support Mon to Fri 9:00am - 5:30pm (Melbourne time, excluding national public holidays).
- Transferability if you sell or give away your product
Repair cover
Products over $1,000
Extra Care Repair Cover gives you certainty that your product will be repaired if it becomes faulty during the period of cover.
Period of cover: Period commencing on the later of the expiry of the manufacturer’s warranty and expiry of the JB Hi-Fi Minimum Voluntary Warranty Period and ending on the date which is 5 years after the date of purchase/delivery or upon first replacement with a new replacement product or payment (including by the issue of a store credit or JB Hi-Fi gift card).
- Repair period guarantee, if your product is not repaired within 10 business days of receipt or assessment by our repair agent, you can request an equivalent replacement product.
- If your product needs more than two separate and distinct repairs under your JB Hi-Fi Extra Care plan, we’ll replace it with an equivalent product.
- Cover for failures caused by reasonable wear and tear from normal and intended use of your product.
- In-home repairs for larger items: For larger items, a repair agent will come to your home. If repairs cannot be completed at your home, we’ll arrange pick up and return delivery of your repaired product. In some remote areas, we might ask you to get in touch with a local repairer, and we'll cover the expenses for you.
- Food spoilage if your fridge or freezer is being repaired, you can request to be reimbursed for loss of food (up to $100).
- Laundry costs if your washer or dryer is being repaired and is not repaired within 10 business days of the date on which it assessed by our repair agent, you can request to be reimbursed for laundry costs (up to $100).
- Cover while you’re overseas for portable devices, provided you obtain pre-approval for any repairs or replacements.
- Technical product support Mon to Fri 9:00am - 5:30pm (Melbourne time, excluding national public holidays).
- Transferability if you sell or give away your product
#The summary above is subject to the full JB Hi-Fi Extra Care terms and conditions.
enjoy peace of mind
JB Hi-Fi Extra Care provides you with certainty that your product will be repaired or replaced if it becomes faulty during the period of the plan.
15 day cooling off
If you change your mind you can cancel within 15 days after delivery / collection of your product.
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You’re in good hands with our Extra Care Administrator, SquareTrade.
Things to know
- What is not covered: Failures due to accidental damage, user misuse or failure to follow the manufacturer’s instructions for usage. See page 12 of the full JB Hi-Fi Extra Care Terms and conditions for all exclusions and limitations.
- Who is Extra Care suitable for? Please view the JB Hi-Fi Extra Care Target Market Determination
- If you purchased Extra Care between 1 February 2022 and 13 November 2023, view the February 2022 version of the JB Hi-Fi Extra Care brochure for plan details and terms.
- If you purchased Extra Care on or between 14 November 2023 and 13 August 2024, view the October 2023 version of the JB Hi-Fi Extra Care brochure for plan details and terms.
Purchased Extra Care before 1 Feb 2022?
You will have purchased our previous product, Extended Care. For more about your Extended Care plan including product features: