Which service are you activating today?

Pre-Paid SIM

Head over to the Telstra website with:

• Your JB Hi-Fi Mobile Pre-Paid SIM serial number found on the packaging
• A valid ID doc (drivers license, Medicare card or passport) 

Upfront Mobile Plans and Mobile Broadband Plans

Porting your number

• Insert your new JB Hi-Fi Mobile SIM 


You’ll need to be on Wi-Fi to complete your activation.

• Download and sign into the JB Hi-Fi Mobile app
• Once in My Telstra, select 'Get Help', then 'My Orders' and select your order. Then select 'Activate your SIM'.

Activating a new number

Just insert your new JB Hi-Fi Mobile SIM into your device and it will automatically activate.

Note: It can take up to 4 hours to complete activation. If your service hasn’t activated in this time, switch your device off and on again. Still waiting? Get help

Activate a replacement SIM

• Insert your new JB Hi-Fi Mobile SIM 


You’ll need to be on Wi-Fi to complete your activation.

• Download and sign into the JB Hi-Fi Mobile app
• Once in My Telstra, select 'Get Help', then 'My Orders' and select your order. Then select 'Activate your SIM'.

Transfer from a physical SIM to eSIM

If you’re on a JB Hi-Fi Mobile Upfront or Mobile Broadband plan then you can easily activate a new eSIM in the JB Hi-Fi Mobile app.

• First up, check that your phone is compatible. View device list
• Open the JB Hi-Fi Mobile app on the device you’re moving the service to. 

You’ll need to be on Wi-Fi to complete your activation.

• From the Services tab, select the relevant service and ‘Transfer or restore eSIM’.

If your device is compatible, the ‘Transfer or restore eSIM’ option will be shown.

• Follow the prompts to complete eSIM activation.